FAQs

Welcome to the Brunswick Street Mall FAQ. Here you’ll find answers to common questions about our products, orders, shipping, payments, and returns.

What does Brunswick Street Mall sell?

Brunswick Street Mall offers a collection of comfortable women's robes, including plush, fluffy, sherpa, and soft bathrobe styles designed for relaxing at home.

Where is Brunswick Street Mall located?

Our business address is: 1/322 Brunswick Street, Fortitude Valley QLD 4006, Australia

Do you ship internationally?

No. We currently offer shipping within Australia only. International shipping is not currently available.

How long does it take to process my order?

Orders are generally processed within 2–3 business days after your order is placed.

How long does delivery take?

After processing, orders generally take approximately 3–5 business days to arrive.

The estimated total delivery time is 5–8 business days, including processing and transit.

How much does shipping cost?

We currently offer free shipping on every order within Australia.

Will I receive tracking information?

Yes. When tracking is available for your shipment, you may receive tracking information after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address. We will do our best to help before the order is processed or dispatched.

What payment methods do you accept?

We accept a variety of payment methods, including:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
Visa Electron
PayPal

Available payment options will be displayed during checkout.

Is my payment information secure?

Yes. Payments are processed through secure payment systems designed to protect your payment and personal information.

Do you offer returns?

Yes. We offer a 30-day easy return policy. If you are not satisfied with your purchase, please contact our customer support team for assistance.

How do I request a return?

Please contact us with your order details and information about the item you would like to return. Our team will provide you with the appropriate return instructions.

How long do I have to return an item?

Our return period is 30 days. We recommend contacting us as soon as possible if you need to return an item.

How do I choose the right size?

Please check the size information provided on the individual product page before placing your order. If you need help choosing a size, contact our customer support team.

Are your robes suitable for everyday use?

Yes. Our collection is designed with everyday comfort in mind and includes soft, plush, fluffy, and sherpa styles suitable for relaxing at home.

Will the product look exactly like the pictures?

We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on your device's screen settings and lighting conditions.

How can I contact Brunswick Street Mall?

You can contact us using the following details:

Email: info@brunswickstreetmall.com
Phone: +61 7 3403 8888
Address: 1/322 Brunswick Street, Fortitude Valley QLD 4006, Australia

When is customer support available?

Our customer support is available 24/7. We aim to respond to customer inquiries as quickly as possible.

What should I include when contacting customer support?

For order-related questions, please include your name, order number, email address, and a brief description of your question or concern. This helps us assist you more efficiently.