Shipping policy

Shipping Policy

At Brunswick Street Mall, we aim to make your shopping experience simple and convenient. We currently offer shipping within Australia only.

Shipping Availability

We currently ship orders to Australian addresses only.

International shipping is not available at this time.

Processing Time

Orders are generally processed and prepared for shipment within 2–3 business days after your order is successfully placed.

Orders are not typically processed on weekends or Australian public holidays. Processing may take slightly longer during periods of high order volume or promotional events.

Transit Time

Once your order has been processed and dispatched, delivery generally takes approximately 3–5 business days, depending on your location and the shipping carrier.

Total Delivery Time

The estimated total shipping time is:

2–3 business days processing + 3–5 business days transit = approximately 5–8 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

We offer free shipping on every order within Australia.

Any applicable shipping charges, if introduced for specific products or circumstances, will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information when available.

You can use the tracking information to follow your shipment's progress until delivery.

Delivery Delays

While we work with shipping carriers to deliver orders within the estimated timeframe, occasional delays can occur.

Possible causes of delays include:

Severe weather
Public holidays
Carrier disruptions
Incorrect or incomplete delivery information
High shipping volumes
Other circumstances outside our control

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you.

Incorrect Shipping Information

Please make sure your shipping address and contact information are accurate before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.